Terms & Conditions of Short Stay Accommodation
This contract contains the terms and obligations of the stay. It sets out the promises made by the guests. These promises are legally binding once guest(s) have checked in to our property.
1.1 Your check in time is between 3pm and 10pm on the date of arrival, check out time is between 7am to 10am on the date of departure. You must vacate the room by 10am on departure date, otherwise additional charge of £15 per hour will be applied. If you are unable to arrive before 10pm on the arrival date, unless prior agreement has been made, we may not be able to assist you to check in, and your reservation will be marked as no show, and you will be charged the full amount.
1.2 The Landlord reserves the right to charge the credit card if any damages occur to any contents, fittings, and facilities during the stay.
1.3 Any paid deposits are returnable providing there are no breakages or damage to the property.
1.4 Contents: The fixtures and fittings, kitchen appliances , washing machine, Fridge & Freezer, Microwave, Toaster, Kettle, TV & remote control, TV stand, Wi-Fi router or box , Dining Table & Chairs, Kitchen Blinds, bedroom curtains, lightings, wardrobe & hangers, flowers and vase, bedside lamps, bedside table & bedside light, Bed & mattress, mattress protector, plates, mugs, glasses, bowls, forks, spoons, knives, sauce & frying pans, ironing, all belongs to the landlord.
1.5 Where the Property includes shared facilities, to take proper care of the contents and clean as appropriate after use. Do not leave dirty dishes in the sink, clean the toilet and shower/bath after use. Keep the kitchen, shared bathroom, and toilet tidy, clean after use. If guests do not comply with these terms, the agent reserves the right to charge the guests extra cleaning costs.
1.6 At the end of contract, the guest (s) agrees to:
• Gives up the room/property with vacant possession on your departure date by 10am at the latest.
• Give up the property/room and the content in the same state of cleanliness, condition, and decoration as it was at the commencement of the contract. • Leave the content in the respective position that they occupied at the commencement of the contract.
• Any goods or personal effects belonging to the guest or visitors of the guests that have not been collected from us 7 days after guest check out, shall be deemed to have been abandoned, the landlord can dispose of such goods as they think appropriate. Any food that has not been consumed will be removed and binned. Should the guests wish to get it sent back, delivery charge will be applied.
TERMS AND CONDITIONS OF CONTRACT
These booking terms and conditions of business are a contract between us C & M Property Solutions Ltd, trading as Welcome Short Stays the agent, and you the person who has booked or checked in, including all members of your party who will be staying in any of our properties.
1. Scope
1.1 Your stay with us is not intended to confer exclusive possession on either the client or guest nor to create the relationship of landlord and tenant between C & M Property Solutions Ltd, trading as Welcome Short Stays, and either the client or the guest. Neither the client nor the guest will be entitled to any tenancy, or any short assured or assured tenancy, or to any statutory protection under the Housing Act 1988, or to any other statutory security of tenure now or upon the determination of this agreement.
1.2 Rates are subject to change without notice.
1.3 Your credit or debit card will be charged or deposit retained if any damage is caused or items are missed during your stay. If late check out fee, call out charge, or change lock fee, or key cutting charge is applied, payment will be deducted from the card you pay for your stay, unless alternative card is applied, or different payment method has been agreed.
2. Agreement for Occupation
2.1 The managing agent permit the client to occupy the property, such occupation being by the guest personally only and to use the owners’ furniture and effects for the accommodation period. All visitors to the apartment are the responsibility. of the guest.
2.2 You must be 18 years or over when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any losses suffered or incurred by you.
2.3 We reserve the right to refuse to accept any booking for whatever reasons.
2.4 You may arrive at your accommodation after 3pm (except if it is stated different) on the start day of your booking and, unless otherwise agreed, you must leave by 10am on the last day. If you fail to arrive by 10pm on the day of the start date and do not advise us of a late arrival we may treat the booking as being cancelled by you, you will be charged for full amount for your booking whether you stay in the property or not.
2.5 If you want to increase your length of stay then we will do everything possible subject to availability of accommodation. to find something suitable for you. It must be borne in mind that this may not always be possible.
2.6 If the number of people permitted to occupy an apartment is exceeded (which would be in breach of Health and Safety Regulations) we reserve the right to move excess occupants and charge for additional apartments or require the excess occupants to vacate the property.
3. Paying for your Accommodation
3.1 The client will pay to the managing agent: -
3.1.1 Cleared funds must be received at the time of reservation in full. All prices advised to you are inclusive of booking fees and charges except if it is stated otherwise.
3.1.2 Should payment not reach us within the required time we reserve the right to cancel any bookings made and any deposit. paid will be forfeit.
3.1.3 If the client fails to pay the managing agent any sums that are payable under this agreement when due, the client will pay the managing agent, on demand, interest on the unpaid sum (20%) in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) from the date payment £50.00 is due until the managing agent receives payment. in full cleared funds both before and after any judgement.
3.1.4 A £100 deposit covering breakages and damages may be required. This can be charged up to fourteen (14) working days after the guests check out from the property. The deposit is NOT applied towards payment for the accommodation and only charged provided the following provisions are not met:
• No damage is done to property or its contents.
• No charges are incurred due to illegal activity, pets or additional services rendered during the stay.
• All debris and rubbish placed in rubbish bin, and soiled dishes are to be cleaned.
•All keys are left in the key box (or same place as the guest collected them from) and the accommodation is left locked.
• All charges accrued during the stay are paid prior to departure.
• No linens are lost or damaged.
•No early arrival or late departure.
• No smoking within the apartment.
• The renter is not evicted by the owner (or representative of the owner) or the local law enforcement.
• No breach of any terms of this agreement
• No repair, decoration, cleaning, call out charges are applied during the stay.
3.1.5 We expect the property to be left in a reasonable state on departure. If, at our discretion, additional cleaning is required. on departure, the cost of this cleaning will be charged as an additional charge.
3.1.6 From the 1st of July 2007 the UK legislation provides that smoking is not permitted in serviced apartments. Smokers must vacate the building should they wish to smoke.
3.1.7 Where there is evidence of guests smoking within the apartment, we reserve the right to charge £200 for specialist. cleaning, payment will be debited from your debit or credit card for your reservation.
3.1.8 Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs act (1971) will be reported to the police and asked to leave the premises. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police.
3.1.9 No daily housekeeping service is provided – While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. However, it is available at an additional rate at £25 per bed change or per clean for communal. area. We suggest you bring beach towels. We do not permit towels or linens to be taken from the property.
3.1.10 Falsified Bookings – Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit. and/or rental money, and the party will not be permitted to check in.
3.1.11 No pets are permitted in any area of the property.
4. Cancellation or Changes to your booking by us
4.1 In the unlikely event we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and to inform you of the cancellation or the change. If possible we will offer alternatives, but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of any cancellation.
4.2 We shall not be liable for changes, cancellations, or any other effect on your booking due to events beyond our control. (force majeure). In these Conditions “force majeure” means any event or consequences thereof which could not have been. reasonably avoided, by us even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or manmade disaster, fire, adverse weather conditions and all similar events outside our control.
4.3 If you wish to alter your booking, we will use our best efforts to accommodate your requirements, however, you will be obliged to pay any additional expenses incurred because of alteration. In addition, we may charge at our discretion, an amendment fee to cover the necessary administrative costs incurred.
4.4 If cancelled or modified up to 14 days before date of arrival, no fee will be charged except if it is stated any different at the time of booking.
4.5 If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.
4.6 No refunds will be made for non-arrivals, or last minute/same day cancellation, for whatever reasons that may be.
5. Death, Personal Injury or Loss of Property
5.1 We shall have no liability to you for the death or personal injury to you or any members of your party unless these results. from an act or omission on our part.
5.2 Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc.) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer is a serious fire. risk. Please ensure that all heated appliances are switched off and stored safely before leaving the apartment. Guests found. to be in breach of this rule may be asked to leave with immediate effect.
5.3 You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage. to, or loss of, such property unless caused by negligence on our part.
5.4 Cars and their contents are parked at owners’ risk. Please ensure that cars are locked, and possessions are left out of sight.
5.5 Property left in the apartment will be kept for 1 week after departure or forwarded at the guest’s expense.
6. Keys
6.1 Unless otherwise agreed, the owners will issue to the client or guest one set of keys to the property. If at any time the client or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the client or guest.
6.2 If the guest locks him or herself out of the property and requires the owner’s assistance to re-enter the property, we reserve the right to charge £50.00 as call out fee.
6.3. We will charge you £15.00 per hour for late check out fee if keys are not returned to the key box when you check out.
6.4 The managing agent will retain keys to the property and will access the property to provide the services set out in the agreement and any necessary maintenance and to inspect the property and carry out repairs to the structure, roof, exterior. or any services, appliances, or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect damage have been caused or in case of any emergency. We will make. reasonable efforts to contact you before entering the property.
7. Services
7.1 We cannot be held responsible for any failure or interruption to services to the property, for example, gas, water and electricity, or for any damage, disturbance or noise caused as a result of maintenance work being carried out in any part of the building.
8. Wireless Broadband Internet and Hardwire
8.1 Wireless Broadband Internet is usually available at our apartments, however, the owners and managing agent will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless broadband internet is not a contractual provision. The managing agent do not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses.
9. Maintenance Call-Outs
9.1 Should a guest or client report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty, but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance call out.
10. Client’s Obligations
10.1 The client will guarantee that any guest will: -
10.1.1 Not keep any animals, insects, birds or reptiles in the property.
10.1.2 When guests with small children occupy the property, the guest undertakes to provide all suitable childproofing safety. equipment.
10.1.3 Not to do or permit any act that would make any insurance policy on the property void or voidable or increase the premium.
10.1.4 Not to do anything that may cause a nuisance or annoyance to the owners or to any other occupier or guest of adjoining. properties or do anything at the property that is illegal or immoral. Noise disturbance after 11pm and before 7am can be reported to the local Council.
10.1.5 Ensure that at the end of this agreement the property is cleared of the guest’s effects and left in good repair and clean. condition and make good, pay for the repair or replace of such items of the fixtures, furniture, furnishings and other effects. as shall be broken, lost, damaged, or destroyed save as for reasonable wear and tear excluding matters covered by insurance.
10.1.6 Use the Property for residential purposes only and not for any business use.
10.1.7 Not make any alterations to the property.
10.1.8 Indemnify and keep the owners fully and effectively indemnified against all losses, claims, demands, actions, proceedings, damages, costs of expenses or other liability or right arising in any way from this agreement.
10.1.9 Not assign, underlet, sub-licence, charge, or part with possession of whole or any part of the property, take in lodgers or share occupation of the property with any person in any way.
10.1.10 Not sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property. including without limitation the owners’ furniture and effects.
10.1.11 Not hang on the outside of the property any flower pot or similar object or any clothes or other articles.
10.1.12 Not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow.
10.1.13 Not leave the entrance door or windows to the property open but to ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the apartment or during bad weather.
10.1.14 To take all reasonable precautions to prevent condensation by keeping the Property adequately ventilated and heated. Extractor fans located in the bathrooms and en-suites must be always switched on to prevent damage to the apartment.
10.1.15 Not change any lock to the property or have any duplicate keys made.
10.1.16 To report any plumbing, electrical or general problem to the owners as soon as is practicably possible and to desist from attempting to remedy such problem on their own.
10.1.17 To maintain properly insured to their full replacement value all of the client’s and/or guest’s personal property which is kept either at the property or on the guest’s person.
10.1.18 To use all equipment provided at the Property strictly in accordance with its operating instructions and not for any purpose other than its intended use.
10.1.19 Not to leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.
10.1.20 Not to play ball games inside or within the grounds of the apartment.
10.1.21 To ensure that the number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in your booking of the relevant property.
10.1.22 To use any cleaning products, liquids, tablets strictly in accordance with their usage instructions and to ensure That such products are kept out of reach of children. The managing agent accept no liability for mis-use of products supplied.
10.1.23 Not to install any portable cooking appliances, camping stoves or similar items in the apartment.
11. Termination of this Agreement
11.1 This agreement may be ended by the managing agent without notice:
11.1.1 If the accommodation fee is not paid on the payment day or if the client is in breach of any of the conditions.
11.1.2 If the client becomes bankrupt, has an administration order made against him or her or has a judgment enforced or entered against him or her.
11.2 The managing agent may also terminate this agreement at any time on giving the client written notice.
11.3 The client will at the end of the accommodation period return to the managing agent all keys to the property and give the managing agent vacant possession of the property.
12. If you cancel your Booking
12.1 Any cancellation must be given in writing. The day we receive your written notification of cancellation is the date on which your booking is cancelled. If cancelled or modified up to 14 days before date of arrival, no fee will be charged.
12.2 If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.
12.3 The managing agent may, as its own discretion, waive its rights to cancellation fees.
13. Health and Safety
13.1 We want your stay to be as comfortable as possible. Failure to comply with this statement may be considered as a breach of contract and the guest being asked to leave.
13.2 You should keep the apartment free of hazardous objects at all times and not to leave it in a condition that would make it unsafe for our housekeepers, staff, guests or themselves to use.
13.3 By making a booking and staying in one of our apartments you agree to abide by these terms and conditions.
14. Complaints
14.1 All complaints should be notified as soon as possible to the managing agent and we will do our best to resolve them in a timely manner. If you are still not satisfied then within 14 days of the end of your stay, you should put your comments in writing to our address and we will use all reasonable efforts to resolve the matter as quickly as possible. You can also complain to the booking agent you used for your apartment reservation.
15. Law
15.1 These conditions and terms of contract and all matters arising therefrom are subject to the law of England and in the event of dispute; you will be subject to the exclusive jurisdiction of the courts of England.
16. Key Issue
16.1. Number of keys issued: 1 set of keys (usually for front & back door)
16.2. You are not permitted to make copies of any keys.
16.3. If you lose any keys, you hereby agree to pay all costs for replacing locks and any additional fees that are involved to re-secure the property.
16.4. If we have good reason to believe you have copied any keys costs for replacing locks and any additional fees that are involved to re-secure the property may be taken from your deposit.
16.5. If the keys are not returned at the end of the tenancy, you hereby agree to pay all costs for replacing locks and any additional fees that are involved to re-secure the property.
16.6. You will be liable for rent daily until the keys are returned.
16.7. You will be charged £50 as call out fee if you lost or misplace your keys.
17. Extra charge
17.1. We will charge any additional person staying in the property using existing bed. Extra gests are charged at £30.00 per person per night if you reserve it with us prior to checking in. Any additional beds are used without our prior consent, will be charged at £30.00 per person per night, based on the number of nights of reservations you have with us.
17.2. For any bedding, towels that were stained, we will try to clean it up. However, any items that stained and are unable to clean, we will charge you replace it
18. Debt collection
18.1 If you break any of the terms and condition, we will charge your debit or credit card for the payment. If payment is not received within 14 days due to insufficient funds or card declined, you will be liable to pay any legal charge or court fee, if we take further legal action to recover the debt.
18.2 We reserve the right to charge a late payment fee at £50.00 plus 20% interest in any arrears that are due to us, if you failed to pay the cost to recover any damage or key replacement that you are liable under the terms and condition of stay.
